Refund & Returns Policy
Because our products are research materials that must be stored and handled under controlled conditions, we cannot accept returns. Here is how we handle problems with an order.
Effective November 2, 2026
1. All sales are final
For quality and safety reasons, Elevating Labs does not accept returns or offer refunds on opened or delivered products, and returned items cannot be resold.
2. Damaged, incorrect or incomplete orders
If your order arrives damaged, incorrect or incomplete, contact us at support@elevatinglabs.com as soon as possible after delivery. Include your order number and clear photos of the item(s), the packaging and the shipping label. Do not use or handle a visibly damaged vial.
Our team will review every report and decide the appropriate resolution, which may include a replacement, store credit or a refund at our discretion.
3. Lost or delayed packages
Tracking details are emailed once the carrier accepts your package. If tracking has not updated for several business days, or shows delivered but you have not received it, contact us and we will work with the carrier to resolve it.
4. Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes once an order has entered fulfillment or been handed to the carrier.
5. Approved refunds
Approved refunds are issued to the original payment method. Depending on your bank, it can take 5–10 business days for the refund to appear on your statement.
Questions about this policy? Email support@elevatinglabs.com.