Frequently Asked Questions

Yes. Every product sold by Elevating Labs is intended strictly for laboratory research and development. Products are not for human or animal consumption and are not drugs, foods, cosmetics, or medical devices. They are not intended to diagnose, treat, cure, or prevent any disease.

Orders are typically prepared and dispatched within 1–2 business days. Once shipped, delivery generally takes approximately 2–3 business days, depending on the destination and carrier. Delivery estimates are not guaranteed and may be affected by weekends, holidays, severe weather, or carrier delays.

Glass vials are securely packaged using protective materials designed to reduce movement and help protect them during transit. Each order is checked before shipment. Please inspect your package promptly after delivery.

Do not use or handle a visibly damaged vial. Contact support@elevatinglabs.com promptly with your order number and clear photographs of the vial, packaging, and shipping label. Our team will review the issue and determine the appropriate resolution.

Yes. Tracking information is sent to the email address entered during checkout after the shipping carrier accepts the package. Please also check your spam or promotions folder if you do not see the email.

Certificates of Analysis and available batch documentation can be found in our COA Library. Match the product and batch reference shown on your material with the corresponding documentation.

All sales are final, and Elevating Labs does not offer returns or refunds. If an order arrives damaged, incorrect, or incomplete, contact our support team with your order number and supporting photographs. Any exception, replacement, or other resolution is offered solely at the discretion of Elevating Labs.

Contact us immediately if you need to request a change or cancellation. We cannot guarantee changes once an order has entered processing or has been shipped.

Materials should only be handled by qualified researchers in an appropriate laboratory environment. Review the product label, available documentation, and applicable laboratory procedures before handling or storage. Elevating Labs does not provide instructions for human or animal use.

Contact support@elevatinglabs.com with your order number, a description of the issue, and photographs of the package and its contents when applicable. We will review the shipment and assist with the next steps.

Email support@elevatinglabs.com or visit our contact page. Include your order number when contacting us about an existing order.